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The Taste of Neponset Region
Regional Restaurant Week
Networking Groups (REN)
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About Us
History
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Board of Directors
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"Love Them or Lose Them: Client Retention in Action" Needham Bank Small Business Series
. Please Note --> This is a Past Event!! .
Date:
9/8/2011
Time:
7:45 AM TO 9:15 AM
Gray, Gray & Gray, LLP
34 Southwest Park
Westwood, MA 02090
Phone:
(781) 769-1126
Event Description:
Today’s businesses battle endlessly for new Clients. But they are difficult and costly to obtain, so once you have them, it is vital to keep them. In fact, Clients could be considered a major asset. Considerable management attention is being focused on identifying the reasons for Client attrition, particularly the controllable ones that deal with service quality, Client loyalty and retention issues. This session’s presenter, Lynn Thomas, is an experienced expert in retention. She will lay out the steps you can use to cultivate a powerfully driven, Client-focused environment that produces passionately loyal customers. Discover how to attract, retain, and reclaim your most profitable Clients, the 20% who generate 80% of your revenue. Ms. Thomas is the founder and President of 21st Century Management Consulting, located in Newton, Massachusetts. Her firm specializes in Customer Retention, which plugs the “leaky customer bucket” and thereby increases a company’s profitability. Breakfast is included
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